Job Description
Customer Success Manager
Are you passionate about building strong relationships, driving customer success, and making a positive impact? We're looking for a Customer Success Manager to join our team and help businesses enhance their Environmental, Health & Safety (EHS), Sustainability, and ESG (Environmental, Social, and Governance) initiatives through innovative digital solutions.
Why Join Us?
Our team is dedicated to empowering organizations with tools that support sustainability, informed decision-making, and workplace safety. By joining us, you'll play a key role in helping companies reduce their environmental footprint while fostering a culture of inclusion, diversity, and equity. We believe in collaboration, innovation, and continuous learning to drive meaningful change in the corporate world.
What You'll Do:
Foster and grow relationships with a portfolio of customers to drive satisfaction and retention.
Identify new business opportunities within existing customer accounts to expand engagement.
Develop and execute program strategies that enhance customer participation and success.
Manage multiple projects while collaborating with internal teams to ensure a seamless customer experience.
Work closely with customers and internal teams to support software implementations, pilots, renewals, and expansion opportunities.
Gain a deep understanding of our SaaS solutions and contribute to product development by sharing customer insights.
Conduct in-person and virtual meetings with customers to strengthen partnerships and provide strategic guidance.
Participate in quarterly team meetings to align on strategic goals and customer success initiatives.
Maintain a flexible schedule to accommodate customer needs, including occasional travel.
What We're Looking For:
Bachelor's degree required.
3-5 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
Strong proficiency in Microsoft Office Suite (Excel and PowerPoint required).
A customer-first attitude with excellent interpersonal and communication skills.
Ability to manage multiple priorities, execute projects efficiently, and adapt to changing environments.
Experience working with SaaS products.
Willingness to travel as needed for customer meetings, conferences, and team collaboration.
Travel Requirements:
Travel may be required for customer visits, meetings, and industry events.
If based in the Cincinnati area, in-office collaboration at least three times per month is expected.
Remote employees may be required to travel to the company's headquarters once per quarter for business meetings.
Travel expenses, including transportation, lodging, and meals, will be reimbursed according to company policy.
Additional Information:
This role is not entry-level. If you have less than 3-5 years of experience in Customer Success, Relationship Management, or a related field, we encourage you to explore our Customer Relationship Associate position.
Join our team and be part of a mission-driven organization that's shaping the future of EHS, Sustainability, and ESG reporting. If you're ready to make an impact and build lasting customer relationships, we'd love to hear from you!
Employment Type: Other
Salary: $ 25.00 Per Hour
Job Tags
Hourly pay, Work from home, Flexible hours,