Job Description

Location Designation: Hybrid - 3 days per month 

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

 

QA Test Engineer/Lead - Service Experience Value Stream

 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success .

 

Role Summary

We are seeking an experienced QA Test Engineer/Lead to join our Service Technology QA team   for our Customer Relationship Management (CRM) applications in the FinTech ecosystem (Life Insurance / Annuity / Wealth Management). In this Test Lead role, you will drive testing efforts, optimize testing processes, and improve software quality across the organization. You will collaborate with project stakeholders and end-to-end testers, ensure adherence to standards and guidelines, and support the Development Manager in monitoring QA team performance and delivery metrics. This role requires strong leadership abilities and a focus on delivering high-quality solutions to enhance customer service processes.

 

 

What you’ll do:

 

• Quality Assurance Leadership
• Ensure high-quality software delivery through planning, implementing, and automating QA testing.
• Define and champion quality and testing best practices among development teams.
• Write high-quality, efficient, and maintainable test automation code to support regression and functional testing.
• Effectively manage and prioritize tasks across multiple projects simultaneously, ensuring alignment with business timelines.
• Manage a co-located work team often in multiple time-zones.
• Understand and able to work with varying testing methodologies (Agile, Kanban, Waterfall, Iterative).
• Test Planning and Execution
• Develop and deliver key project deliverables, including Project Test Strategy, Test Plans, Test Cases, Test Data, and Defect documentation in a timely and organized manner.
• Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
• Conduct integration testing to validate seamless interactions between system components.
• Perform thorough API testing using tools like Postman, SOAP UI, or equivalent, focusing on endpoint validation, data flows, and performance.
• Design test scenarios and scripts and compare results to functional and non-functional requirements.
• Review developer and tester test plans to ensure comprehensive coverage.
• Defect Management and Troubleshooting
• Document and analyze test results, recommending corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Collaboration, Communication, and Continuous Improvement
• Identify opportunities to reduce testing time and effort through automation.
• Conduct exploratory testing and risk analysis for complex features.
• Support User Acceptance Testing (UAT), assisting business partners and end users in validating software quality.
• Continuously evaluate the effectiveness of the test suite and explore innovative automation techniques.
• Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
• Share practices, techniques, and technical knowledge across the organization and implement improvements.

 

What you’ll bring: 

 

• Bachelor’s degree in computer science or related field of study
• Technical Proficiency
• Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
• Proficiency with test automation tools such as Selenium/WebDriver/Orchestrator/MABL and BDD/TDD frameworks.
• Experience developing test frameworks and test cases using open-source and in-house test frameworks.
• Experience with test management tools like JIRA, PractiTest, etc.

• Ability to solve a broad range of problems and take a new perspective using existing solutions.
• Attention to detail, an analytical mind with problem-solving aptitude, and strong organizational skills.
• Teamwork and Communication
• Process Improvement
• Understanding of key business drivers and ability to use best practices to improve processes.
• Experience working in an Agile/Scrum development process.
• Lead Root Cause Analysis/Retrospective Sessions.

 

Experience:

• 5-7 years of experience in testing software or technology support.
• Experience in the Life Insurance, Annuity and/or Wealth Management (Brokerage & Mutual Funds) business is a plus.
• Experience with Salesforce and/or CRM is a plus.
• Strong knowledge of service business processes and technology is a plus.

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Pay Transparency

Salary Range: $102,500-$175,000  

Overtime eligible:  Exempt  

Discretionary bonus eligible:  Yes  

Sales bonus eligible:  No  

 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

 

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

 

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

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Job Requisition ID: 91170

 

 

 

Job Tags

Local area,

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